Sometimes, a family group may include a staff member or a buyer in your fair. The same email address can be used, but it's important to know that the email address has to exist in the exhibitor group (family) FIRST--before that email can be used for a staff or buyer account. For your first year's fair, you just need to make sure that you don't create a staff or buyer account until after that person's family has registered for the fair.
In the second (or more) year of your fair, you will probably copy over staff and/or buyers from the previous year. In that case, you would have staff/buyer account emails in the fair BEFORE the exhibitor group (family) account, so the staff account must be removed and the email address removed from the buyer account before the exhibitor group will be able to register for the new year. If multiples of the buyer account were created in error, these can be deleted from the fair.
- During Entry Registration, the setting for Allow Online Buyers (Setup>>Fair Details) has to be set to No. If a buyer account exists with the same email address as one used on an Exhibitor Group account, the system defaults to the Buyer login when the email is entered. So, in order to login and make entries, that setting has to be set to No during the entry registration time.
- If the exhibitor group email address was used for a staff member, as a Fair Administrator, click on the Set Up tab, Staff Sub-tab and select to Remove the Staff member.
If you are still having issues with exhibitors not being able to make entry because they can only log in as a Buyer Account, click on the Buyer list, select to Edit the buyer and then (if this is a legitimate Buyer Account for your Sale), turn Allow Login to "No". Save. If this is NOT a legitimate Buyer Account (somebody created it by mistake and/or you don't manage your Sale in FairEntry, delete the Buyer Account.
After you have done these things, the family should now log in to create an exhibitor group account and entries for the new year.
After the new entries invoices has been created, the staff account may be re-instated and the buyer login may be switched back to "Yes." When those accounts have been turned on, the exhibitor/staff/buyer may select which account to access upon their next login.