Virtual Fair Update - 5/12/20

FairEntry Support Team -

The following information was sent to all FairEntry Customers on May 12, 2020:

Credit Card Transaction Fees Cut to 1%

We understand that in order to make a virtual fair possible, most fairs will need to accept online payments for entry fees and buyer payments. In order to make this process more affordable for our customers, the FairEntry team has cut the 2% fee on transactions in half. Beginning immediately, the transaction fee that FairEntry charges will be 1% (in addition to the standard bank fees).

New Items Available Now!

The FairEntry Team has published the following items. They are available and ready to use in your account today.

Synchronizing Files from State Fair to County Fair
If your Counties will be promoting entries to State Fair, set up the file uploads in your State Fair and when the Counties Synchronize the Hierarchy, the file upload fields will copy to the County Fairs. If the Counties are also creating file upload fields, the files that synchronize from the State level will add to the files that may have been created at the County level. If the Counties have already synchronized the hierarchy for the year, they will need to click the Synchronize button again after you have created the State File uploads so the files will copy into their hierarchy.

Coming Next: After the next publish, these files will be promoted to the State Fair with the entries.

Additional Entry Questions
Members can now Opt In to sharing their photos and videos with the public, include a Video URL with their entries and enter an Auction Narrative to share with buyers during the online auction 
(Help Sheet for Families). Managers may also edit these fields when they view the entries under the Entries tab.

Coming Next: The video URL will be added for Judges to view and the photos and videos will be added to the Public Results page (per the exhibitor's Opt-In preference).

Judging Comments:
A Judging Comments field has been added for Judges to enter during the results entry process. You can view this field under Results by Entry and in the Photo Judging Module

Coming Next: All file uploads (not just photos) will be visible for Judges as will the video URL. Judging comments and results will be visible to exhibitors when they view their approved entries.

Entry Approval:
File uploads are now included on the Approval screen when a manager clicks to  View the entry details.

Online Auction:
The first stage of development has been published for Online Auctions. Fairs can select to turn on the Online Auction (under the Auction tab), can allow buyers to login to their account (from the Buyer tab), buyers can log in to their accounts and bid on entries. Sale managers/Fair Managers/Admins can finalize bids under the new Online Auction tab.

Coming Next: Bug fixes for online auction (we are aware of a few things that currently need to be fixed before this feature is fully functional), online buyer payments, sale results available in the exhibitor's account. 

FairEntry Has Increased Security!

FairEntry's top priority is the security of your data. We understand this can be a scary time for many and we have all heard of the rise of computer hacking since the beginning of this pandemic. Since many fairs will be handling more data online, we want to reassure you that all of your data is secure. In fact, we have taken extra precautions by hiring a third-part QSA to evaluate our systems and validate our PCI SAQD Level 2 compliance. In addition to annual penetration testing (where a "hacker" tries to break in to our systems and find vulnerabilities), we have hired a third party to monitor our systems 24 hours a day for attacks. All of your data (including photos and documents) is stored on servers that our team owns and maintains and are housed in the #1 safest data center in the US. The servers are also equipped with full redundancy and true co-location to ensure that you do not experience a break in service. All of the data is consistently backed up so you never have to worry about losing data if your computer or devices do not work correctly. If you need additional documentation, please do not hesitate to contact us. The PCI Attestation of Compliance and additional security details are available to the general public upon request.

FREE Data Security Webinar for ALL Fairs

Even if you are not a FairEntry Customer, keeping your exhibitor's data is a responsibility that you and your team take very seriously. Join the FairEntry team for a free data security training to learn how you can protect your exhibitor's data and your fair's reputation. If annual data security training is required for your volunteers and staff (it should be if it is not yet), we encourage you and your team to join us for this important webinar. Even if you do not use FairEntry, this webinar is designed to help you learn simple and practical steps you can take to keep your data safe. You will leave the webinar with action items that you can implement immediately no matter what fair management system you use. Click the link below to register for the session that works best for you.


A Growing Team to Support You

The FairEntry team is excited to welcome Amy! She has been working with our team for several months, but she has officially joined us full time. Amy will be assisting with support throughout the season, so you just may hear her voice if you call our team.

Be sure to watch the Help Center for updated training content (videos and help documents) for the new features. We are also including the new content in the bi-weekly training webinar series. And as always, we are just a phone call or an email away.


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